📄 Returns & Refunds Policy – Amraz Supermarket
At Amraz Supermarket, we want you to shop with confidence. While we take great care to ensure all our products are delivered correctly and in excellent condition, we understand that sometimes issues may arise.
✅ When You Can Return a Product
We accept returns within 14 days of delivery only under the following conditions:
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The product is faulty or damaged upon arrival.
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You received the wrong product.
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The product had expired at the time of delivery.
🔄 Our Return Policy
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Returns must be requested within 14 days of receiving your order.
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Proof of purchase (order number or receipt) is required for all returns.
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Products must be returned in their original packaging where possible.
💳 Refunds & Store Credit
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We do not provide cash refunds.
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Instead, a store voucher/credit will be issued for the value of the returned product, which you can use on your next purchase at amraz.co.nz.
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Store vouchers are valid for 6 months from the date of issue.
🚚 How to Return
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Contact our support team within 14 days of receiving your order.
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Provide your order number and a brief description of the issue.
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Our team will guide you through the return process.
⚠️ Non-Returnable Items
Please note, we cannot accept returns for:
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Perishable and frozen goods (e.g., fresh vegetables, fruits, milk, frozen foods, meat).
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Items damaged due to misuse, mishandling, or incorrect storage by the customer.
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Products returned after 14 days.
🏬 Need Help?
If you have any questions about returns or exchanges, please contact us:
📧 Email: support@amraz.co.nz
📞 Phone: 020 4164 8427
We’re here 24/7 to assist you.