❓ Frequently Asked Questions (FAQ) – Amraz Supermarket

Welcome to our FAQ page. Below you’ll find answers to the most common questions about shopping with Amraz Supermarket.

🛒 Orders & Shopping

Q: How do I place an order?
A: Simply browse our categories, add items to your cart, and proceed to checkout. You’ll receive an order confirmation by email.

Q: Do I need to create an account to shop?
A: You can shop as a guest, but we recommend creating an account for faster checkout, order tracking, and exclusive offers.

🚚 Delivery & Shipping

Q: Where do you deliver?
A: We deliver all over New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Dunedin, and beyond.

Q: How much does delivery cost?
A: Delivery is FREE on orders over $100. For smaller orders, a standard delivery fee applies, calculated at checkout.

Q: How long does delivery take?
A:

• Auckland Metro: 1–2 business days

• North Island (outside Auckland): 2–4 business days

• South Island: 3–5 business days

Q: Do you deliver fresh or frozen foods?
A: At this time, we do not deliver fresh fruits, vegetables, frozen foods, milk, or fresh meat due to courier limitations.

🏬 Store Pickup

Q: Can I collect my order in-store?
A: Yes! We offer FREE Store Pickup (Click & Collect) in Auckland. Simply select this option at checkout.

Q: How soon can I collect my order?
A: Store pickup orders are usually ready within 24 hours. You’ll receive a confirmation email when your order is ready.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, online banking, and selected digital wallets. Store vouchers are also accepted.

Q: Is my payment secure?
A: Absolutely. All transactions are protected with SSL encryption, and we use PCI-DSS-compliant payment gateways. We never store your card details.

🔄 Returns & Refunds

Q: Can I return an item?
A: Yes, we accept returns within 14 days only if the product is faulty, expired, or the wrong product was delivered.

Q: Do you provide cash refunds?
A: We do not provide cash refunds. Instead, you will receive a store voucher/credit which can be used for future purchases.

Q: How do I request a return?
A: Please contact our support team within 14 days of delivery. Provide your order number and issue details.

📦 Order Tracking

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking link via email.

📞 Customer Support

Q: How can I contact you?
A: Our 24/7 support team is always here to help.
📧 Email: support@amraz.co.nz
📞 Phone: 020 4164 8427